Donna Highfill
  • Home
  • About
    • About Donna
    • What People Are Saying
    • My Other Blogs
      • Dame Nation Blog
      • Huffington Post
  • Services
    • Power Up BUSINESS
    • Coaching
  • Books and Tools
  • Blog
    • Fave Products
  • Contact Me

Who’s the Casualty of Phone Wars?

AndrewService StoriesNo commentsSeptember 17, 2010

Some things really should change; here’s my ballad to a service debacle many home and small business owners are dealing with today:

Let me tell you a story about two weeks past,

When I’ve been at battle with Verizon and Comcast,

Verizon said they’d provide a better price,

Comcast said “Yea, but we can be really nice.”

Verizon said they owned the phone lines,

Comcast said “Huh? We’re really doing fine.”

Verizon switched the lines, but no incoming calls,

We talked to a rep who completely dropped the ball.

Comcast said “Sorry – just come on back to us,

We’ll get you up and running without any loss or fuss.”

Fourteen days later, and eight hours worth of time,

Comcast says “Sorry, Verizon won’t release the lines,

Go back to Verizon,  and maybe they’ll reactivate,

Sorry about the delay, sorry you had to wait.”

Talked to Verizon who said “our box will make this fine,”

A technician must be scheduled, here’s the toll-free line.

The rep that scheduled our tech said I had an attitude,

Because I wanted this ASAP – somehow she found that rude.

We’re supposed to get our lines back next Wednesday between eight and five,

I hope that when it happens our business is still alive.

Three weeks without incoming calls, I hope it won’t be four,

Comcast and Verizon – we’re the casualty of your war!

Tags: Change, donna highfill, featured, highfill performance group, leadership, sales, service

Related Articles

Lift Up Your Life

October 16, 2014Donna Highfill

How One Word of Kindness From a Stranger Changed My Life

November 30, 2012Andrew

Security Blankets and Change

February 7, 2012Andrew

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Learn How to Tell a Better Story and Achieve Success!

Sign up below to receive 48 FREE Energizing Messages.

Connect with Me

Email
Facebook
Twitter
LinkedIn
Pinterest

Recent Posts

  • A Cab Driver Who Appeared as if from Nowhere
  • Here’s Some Honesty For You
  • Laughter is My Hero
  • A New Year in Old Clothes
  • Why I Will Face the Fall

CHECK OUT MY BOOK

highfillcover

As a leader, do you implement change only to watch the projects, processes and initiatives stall because you can’t get the people driving them to change? In my new book Real People, Real Change: Stories of a Change Warrior in the Business World I share real stories to illustrate how leaders can move people to action.

Archives

Where Donna Will Be Speaking Next

  • April 22, 2015 - SunTrust Women's Networking Group
  • April 23, 2015 - SunTrust Women's Networking Group
  • May 12, 2015 - LPGA Championship, Kingsmill, Williamsburg VA
  • May 21, 2015 - Education Association of Fundraising Professionals, Eerie, PA

Certified_hi-res

mbti_certified
huffbadge

Learn How to Tell a Better Story and Achieve Success!

Sign up below to receive 48 FREE Energizing Messages.

Recent Posts

  • A Cab Driver Who Appeared as if from Nowhere August 9, 2017
  • Here’s Some Honesty For You March 16, 2017
  • Laughter is My Hero January 10, 2017

Contact Me

804-370-6665
[email protected]
  • Home
  • Privacy Policy
  • Copyright
  • About Donna
  • Contact Me
Copyright Donna Highfill 2014