Photo by Liza Highfill
I just finished a book by Edward Grinnan, Editor-in-Chief of Guideposts Magazine, about the changes he’s been through in his life. His story is engaging, and his willingness to tell the truth about himself is refreshing.
He shares openly about the death of his brother, and how his own life slowly spiraled out of control. His saving grace was the honesty he found both in AA and with friends and family that stuck with him no matter how far he fell.
People saved him. Not a new policy, not a new process, not a new system. I venture to say that everything that occurs in business is, ultimately, personal. Here are a few of my observations:
Today a Comcast representative came by to see me. I was ready for the usual fight, starting with “Solving this particular problem isn’t part of my job.”
Instead, I met a man who shared a little about his life while he solved our problem. He talked about people who matter most to him, amazing customers with whom he has interacted, and the glory of this journey called life.
He brought joy to the situation, and solved the problem in record time.
He connected with those of us in the office, and we all hated to see him go. It was like watching the sun go down after a glorious day.
Life is difficult, and sometimes you need energy. You won’t find it in a book or in a meeting. But you will find it when you connect with the characters in the story or the people in a meeting.
Today, take a moment and let someone share a story with you. Then share one of your own. You will walk away with a heart that is full and soul that is energized.
If you get a chance, read Edward Grinnan’s book. It’s worth your time.