Life in Increments
I’ve spent the summer thinking about my clients, CorpLite, and how I can best add value to those who are working hard every day to make a difference. Through this inner journey I have rediscovered what is the heart and…
BUT SOCIAL MEDIA. . .YOU PROMISED!!
Imagine this – you are on Twitter. You see a retweet of one of your comments by Guy Kawasaki, sales and social media guru. For those of you that do not have the time or inclination to get on Twitter,…
Listen as if Your Success Depends on It
I was watching a re-run of “Will and Grace” the other night and heard the following paraphrased conversation: Grace: I keep having this recurring dream over and over and over again. Jack: Hhhmmm…is this the first time you’ve had this…
Are You Ready for Your Service Experience to go Viral?
I was recently on Facebook and saw an update by fellow entrepreneur Bradley Hill that read “Bradley Hill had a very poor customer service experience at Domino’s pizza last night. Why is it so hard for merchants to do the…
If you say “No Problem” one more time you’re going to have a problem!
I spend a lot of time in restaurants and fast food locations since, well, I don’t cook (I could blame it on being busy or a working woman but there’s really only one truth and that is it). I’ve noticed…
The Dillinger Complex
Why Dillinger Should Have Changed His Game While watching the movie Public Enemies, I thought about a variety of change strategies that John Dillinger might have taken to stay current. I was intrigued by the character as it was portrayed in…
Why did We Love a Guy who Yelled at Us?
The Sales Savvy of Billy Mays Okay, I have to admit that sometimes Billy Mays yelling got to me a little. But somehow I trusted his recommendations. I thought it was fascinating that my twenty-one year old son and his…
If you don’t have a Pizza…then don’t Come Through My Office Doors
Door-to-Door Sales Techniques (or lack thereof) I’ve noticed an increase (as predicted) in door-to-door sales over the past six months. As a small business owner and a consultant that works with companies to improve sales performance, you’d think I’d be…
3 Key Performance Initiators
Every day should be started with two simple words – “Curtain up!” Not because we’re being less than genuine or sincere, but because if we approach life as a daily performance we’ll work harder at being effective. Here’s an example…